FAQ

A Coastal Citizen is an eternal nomad, an enjoyer of nature, a minimalist, a free spirit who gives back to the earth. They feel the most at home on the beach or in the water. Explorers and empaths at their core, they are curious to see new things and meet new people.

Taking care of their bodies and their skin comes innately to them and isn't an afterthought, it’s part of the things that are important in life, that they enjoy and believe in.
For general help, product and order inquiries, please email our Customer Support team at support@wearecoastalcitizen.com. We'll do our best to get back to your message within 48 business hours. Be sure to take a peek at our FAQ first to see if the answer you need is already below!

For marketing + press inquiries, please email pr@wearecoastalcitizen.com.

For retail inquiries, please email sales@wearecoastalcitizen.com.
All sales are final; we do not offer returns, exchanges, cancellations or refunds.

In the unlikely event that a product arrives damaged or not as described, we will provide a replacement within 14 days of receipt of the package. Please email our team as soon as your order arrives so we can help out asap!
Please give us 5-7 business days to ship your order out. Once shipped, tracking details will arrive via email.
All sales are final; we do not offer returns, exchanges, cancellations or refunds.

In the unlikely event that a product arrives damaged or not as described, we will provide a replacement within 14 days of receipt of the package. Please email our team as soon as your order arrives so we can help out asap! After that period, Coastal Citizen can no longer take responsibility for the order. Thank you for your understanding.
Orders shipped within the Contiguous U.S. are sent via UPS Standard for $10.45 (free for order $40+).

Orders shipped to AK & HI are sent via UPS Air for $11.95.

International orders are shipped via our International partners at Passport Shipping for $15.95 plus any applicable duties + taxes. Please reach out to them at help@passportshipping.com if you have any questions about your international order!

In the unlikely event your order shows as "delivered" but has not shown up yet, hang tight! Be sure to check if the carrier left an attempted delivery notice, and take a peek at your tracking link to see if your order is being held for pickup! Contact us at support@wearecoastalcitizen.com if your order has not arrived after 5 business days and we can take next steps.

You'll be able to track the whereabouts of your Coastal Citizen goodies from the tracking link sent to your email. If your tracking doesn't show up right away, hang tight! It can take the carrier a few days to process your shipment and update your estimated delivery details. Delivery dates are estimates provided by the shipping carrier and are subject to change. We're unable to guarantee any shipping times/delivery dates due to carrier limitations. If you have any questions about your shipment please contact the carrier or our Customer Support team at support@wearecoastalcitizen.com.

All fees, duties and taxes are non-refundable for packages that are undeliverable.
We ship internationally where available through Passport Shipping. For your convenience, the shipping costs provided at checkout include all import duties, taxes and applicable fees.
 
To get your order to you in the UK and EU, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under £135 and orders to the EU for orders €150 and under.
 
Coastal Citizen ships to 150+ countries and territories at this time. If during checkout you are unable to select your international destination, we do not ship to this area just yet. We are unable to ship to certain areas based on regional importing regulations.
In the unlikely event your order shows as "delivered" but has not shown up yet, hang tight! Be sure to check if the carrier left an attempted delivery notice, and take a peek at your tracking link to see if your order is being held for pickup! Contact us at support@wearecoastalcitizen.com if your order has not arrived after 5 business days and we can take next steps.
All orders are final once placed and start processing quickly. However if your address has been entered incorrectly, please email our Customer Support team ASAP at support@wearecoastalcitizen.com and we'll do our best to help out.
At this time, you can purchase up to 3 of each Coastal Citizen product per order.
Restocks depend on product availability. Keep an eye on Coastal Citizen's social accounts and be sure to sign up for our brand emails + texts to hear the latest news on restocks, launches, and promos!
No way! All of our products are Cruelty Free and Vegan. We never test our products or ingredients on our animal pals.
Absolutely! All of Coastal Citizen products are Vegan and Cruelty Free.
Yep! All of our products are certified Gluten Free.

We're also completely free of parabens, sulfates, phthalates, synthetic fragrances, talc, silicons, and synthetic dyes.
No, they do not! All of our products are soy free.
Of course! All of our products are free of gluten, parabens, sulfates, phthalates, synthetic fragrances, talc, silicons, and synthetic dyes.
We have worked to create formulas that contain more lightweight, non-comedogenic ingredients. However we always recommend performing a patch test before incorporating any new product into your skincare routine to test for sensitivities.
All Coastal Citizen products have been dermatologist tested and are suitable for all skin types. However if you have specific skin concerns, we recommend consulting your dermatologist prior to use.
Our products were created for all skin types, however we recommend performing a patch test before incorporating any new product into your skincare routine to test for sensitivities. We're dermatologist tested + approved!
Our products are designed in the USA and produced around the world! We have an international supply chain and production is dependent on individual product type.
Absolutely! Our products are made from recyclable glass bottles, caps are made of PP at recycle level 5. Orifice reducers are made of PE at recycle level 4. FSC* paper used for all box packaging, and sustainable soy ink is used in printing. As opposed to traditional petroleum-based ink, soy-based ink is presumed to be more environmentally friendly, and makes it easier to recycle paper

FSC is a global forest certification system established for forests and forest products. FSC certified paper is paper that has been harvested in an environmentally-friendly, socially responsible and economically viable manner. (to protect habitat, prevent pollution, plant more trees than are harvested and avoid displacing native peoples and harming wildlife).
We include only clean, reef-safe, sustainable ingredients that aren't harmful to your skin and have minimal environmental impact. Wherever possible we use sustainable and recyclable packaging options. Our packaging is recyclable glass with a combination of PP and PE caps, all housed in FSC-certified paper cartons, that are printed with eco-friendly soy ink. We also use vegan, cruelty free practices in our entire supply chain, and participate in a carbon offset program for your order.
We accept all major credit cards, PayPal, Amazon Pay, Apple Pay and Afterpay.
Get glowing skin now, pay later! Pay in payment installments with Afterpay. Select Installments by Afterpay during checkout, and pay for your purchase over 4 equal payments every 2 weeks. Afterpay is available for shopping carts valuing $35 - $1,000.

You must be over 18 and meet additional eligibility criteria to qualify. Late fees apply. Afterpay is available for residents of the U.S., Australia, New Zealand and Canada.

Need some more info? Visit Afterpay’s FAQ page here.

Afterpay Terms of Service
Discount codes can be applied to your order during checkout in the Discount Code section. Only one discount code may be applied per order. Discounts and promotions may have validity timeframes, and we are unable to apply discounts to your order placed before or after these dates.
Check out our Coastal Citizen videos page, IG and TikTok for more info! If you need help picking out the best product for your skin, hit up our Customer Support team full of skincare experts at support@wearecoastalcitizen.com.
When you add the Neutrl offset to your order, you're making a carbon contribution that helps reduce the carbon footprint of your order. It's that easy!
Our partners at Neutrl use a scientifically validated formula to calculate how much it costs to make a carbon contribution. This price usually comes out to 1-2% of your total cart value, and it depends on the item and the distance it ships.
Running Tide is an aquaculture company that harnesses the power of the ocean to capture and sequester CO2. Specifically, Running Tide grows kelp to sequester carbon and sink it deep into the ocean.

Kelp is a powerful CO₂ storage system with its ability to grow many times faster than trees. Kelp forests can store up to 20 times more carbon per acre than land forests.
Running Tide plans to attach kelp to a biodegradable buoy with a timer. After six to nine months, the timer pops the buoy, flooding it with water and sinking it to the ocean’s depths. It is estimated that kelp sunk 1,000 metres deep will store CO₂ for at least 1,000 years.