Orders shipped within the Contiguous U.S. are sent via UPS Standard for $8.95 (free for order $40+).
Orders shipped to AK & HI are sent via UPS Air for $13.95.
International orders are shipped via our International partners at Passport Shipping for $15.95 plus any applicable duties + taxes. Please reach out to them at email@example.com if you have any questions about your international order!
In the unlikely event your order shows as "delivered" but has not shown up yet, hang tight! Be sure to check if the carrier left an attempted delivery notice, and take a peek at your tracking link to see if your order is being held for pickup! Contact us at firstname.lastname@example.org if your order has not arrived after 5 business days and we can take next steps.
You'll be able to track the whereabouts of your Coastal Citizen goodies from the tracking link sent to your email. If your tracking doesn't show up right away, hang tight! It can take the carrier a few days to process your shipment and update your estimated delivery details. Delivery dates are estimates provided by the shipping carrier and are subject to change. We're unable to guarantee any shipping times/delivery dates due to carrier limitations. If you have any questions about your shipment please contact the carrier or our Customer Support team at email@example.com.
All fees, duties and taxes are non-refundable for packages that are undeliverable.